Frequently Asked Questions
How does the SenShe ThermaEase Period Relief Heating Pad work?
The ThermaEase Period Relief Heating Pad gives you that comforting warmth and gentle massage your body craves during your period. Just wrap it around your tummy, switch it on, and let the soothing heat and soft vibrations ease away cramps and tension. It’s like a warm hug that helps you feel relaxed, comfy, and ready to get on with your day — no matter what time of the month it is.
Will the SenShe ThermaEase Period Relief Heating Pad help with strong cramps?
SenShe’s ThermaEase Period Relief Heating Pad is designed to provide soothing warmth and gentle massage to ease period discomfort. For mild to moderate cramps, it can make a noticeable difference, helping your muscles relax and reducing tension. For more severe cramps, it may not completely eliminate pain, but it can still offer comforting relief and support, helping you feel more relaxed and in control during your period.
Where are you located?
Our head office is located in the Northern Rivers, NSW
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at sensheaus@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At SenShe, we empower Australian women of all ages to reclaim comfort during their periods. Through our innovative Electric Heating Pad Massage Therapy Belt, we provide effective, safe, and soothing relief from menstrual cramps, supporting wellbeing every month.
Fast, Free & Secure Shipping Australia Wide
Fast, free, and secure—SenShe ships Australia-wide, bringing soothing relief straight to your door